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About the strategic planning process and cycle; getting ready, clarifying your purpose, looking in & out, opening up options, making decisions, communicating your strategy, implementation, and review. read more »

ImproveIT has been created to help community organisations come to grips with information and communication technology. read more »

Induction is the process of introducing the new employee to the organisation, their team, their job and what their employer expects of them. read more »

Many organisations will get support from an external IT specialist organisation that provide expertise and practical help that they may not have in-house. This article explains three key steps you can take in finding and working with an IT support organisation. read more »

Before signing with an IT support provider, there are some key things you should look for in the contract. These will help to make sure you are confident with the level of support your organisation will receive. read more »

Forming part of your business plan, your organisation continuity plan should contain all of the information you need to get your organisation running again after an incident or crisis. read more »

The Code of Ethics provides an agreed set of guidelines for youth work in Aotearoa New Zealand to ensure that youth work is carried out in a safe, skilled, ethical manner. It is designed for youth workers but is relevant to all individuals working with young people and provides guidance to keep workers and the young people they work with safe. read more »

This guide to using administrative data will help organisations think about getting their own data collection and reporting practices in order, before planning to use more complex administrative data sources. read more »

A four-part toolkit to take your organisation through the steps required to become evaluation-ready. read more »

This handbook is an easy-to-read and practical introduction to the concepts, theories and language of evaluation. While it was developed to support those working in the social sector, the content is applicable to anyone who needs a better understanding of the impact and outcomes of the work they’re doing. read more »

If you need to reflect on your work, demonstrate its effectiveness and keep improving your practice, this site is for you. read more »

An article about collective impact from Stanford Social Innovation Review. Large-scale social change requires broad cross-sector coordination, yet the social sector remains focused on the isolated intervention of individual organizations. read more »

Self-guided workbooks that the Muttart Foundation, from Canada, has published or co-published to help charitable agencies examine their methods of operation and different ways of doing business. read more »

The Institute of Community Directors Australia (ICDA) is an Australian best practice network for members of not-for-profit boards, committees and councils, and the senior staff who support them. In their Policy Bank, you can find a range of free templates for policies and procedures relevant to not-for-profit organisations. read more »

Tamarackcci.ca is a learning community of members, from diverse sectors, who share a common interest in collaborative leadership, community engagement and change. read more »

Demonstrating the difference you make through impact measurement and evaluation is increasingly important for not-for-profit organisations. NCVO Knowhow Nonprofit is a UK site focused on helping charities with evaluation. read more »

This page on the Human Rights Commission's website contains a list of their core publications which you can view and download. read more »

This UK site has a Knowledge Hub where resources are posted to help charitable organisations with communications. read more »

This is Know How Non Profit's (UK) guide for managing staff and volunteers. People and relationships are at the heart of voluntary and community organisations. A key part of an organisation's effectiveness is the management and skill development of its staff and volunteers. read more »

This area of the Volunteering NZ website is dedicated to supporting and developing managers of volunteers, offering a learning and development (career) pathway for managing volunteers. read more »