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What to look for in an IT contract

Created: June 28, 2018 at 3:31 PM | Updated: March 16, 2022 | By NZ Navigator

A Digital Transformation Hub guide that covers what you need to look for in an IT contract, particularly a support contract or Service Level Agreements (SLAs).

 This guide includes information on contract basics like:

  • how long the contract lasts
  • how to keep the contract running
  • what you’ll pay and what you’ll get
  • what hardware and software are covered
  • any limits on types of support
  • how quickly support will be provided
  • procedures for requesting support
  • what isn't covered
  • key contacts
  • what happens in a disagreement
  • how confidentiality will be maintained.

What to look for in an IT contract (opens in a new window)

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Suitable for organisations that are:

  • Developing
  • Established
  • Starting Out

Tags:

Information Technology Legal

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Before signing with an IT support provider, there are some key things you should look for in the contract. These will help to make sure you are confident with the level of support your organisation will receive.

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