What to look for in an IT contract
Created: June 28, 2018 at 3:31 PM | Updated: March 16, 2022 | By NZ Navigator
A Digital Transformation Hub guide that covers what you need to look for in an IT contract, particularly a support contract or Service Level Agreements (SLAs).
This guide includes information on contract basics like:
- how long the contract lasts
- how to keep the contract running
- what you’ll pay and what you’ll get
- what hardware and software are covered
- any limits on types of support
- how quickly support will be provided
- procedures for requesting support
- what isn't covered
- key contacts
- what happens in a disagreement
- how confidentiality will be maintained.