The Early Resolution Service for Employers and Employees

Created: May 30, 2024 at 10:26 AM | Updated: May 30, 2024 | By NZ Navigator Trust

What is Early Resolution

The Early Resolution Service within the Ministry of Business, Innovation and Employment (MBIE) is a free phone-based service for employees and employers. It provides assistance to resolve workplace issues early, quickly, and informally, before they become too serious or require a more formal process.

What is suitable for Early Resolution

• Your working arrangements, hours, pay or leave have changed without you being consulted.
• You have health and safety concerns.
• Your employment has ended or may be ending through restructuring, redundancy or dismissal.
• You feel you have been treated unfairly or are being bullied.
• You have concerns about your employee’s performance.
• You feel an issue could be resolved promptly by you and your employee or employer with a little help from an independent resolution facilitator.

Where to start

If you have an issue that the Early Resolution services can help you with, like those mentioned above, complete the online form.

The more details you can provide, the better. Include what you have done so far to try to resolve the issue. This will help the Resolution Service choose the right team to help you and avoid any delays. Employment New Zealand will be in touch with you as soon as possible.